Shipping & Returns
*Due to coronavirus there may be some delivery delays. For further information on current domestic shipping delays please check the Australia post website https://auspost.com.au/about-us/news-media/important-updates/coronavirus
We use Australia post to ship our orders and the occasional courier for urgent, heavy or bulky items.
Postage is charged at a flat rate of $10.95 Standard or $14.95 Express Australia wide*
We offer FREE shipping on orders over $150**
*Heavy and bulky items may incur an additional charge. Where charges do apply please proceed through the checkout as normal and we will contact you with an additional invoice for freight. Alternatively, if you would like to email us prior to placing your order we will do our best to provide an accurate shipping estimate.
**This offer applies to standard shipping Australia wide and excludes orders containing heavy and/or bulky items. Where orders contain heavy and/or bulky items you will be contacted with an additional invoice for freight.
At this stage we are not shipping internationally however enquiries are always welcome! Please send an email to firstname.lastname@example.org, include the item(s) you are interested in along with delivery address and we'll come back to you with a quote as soon as we can!
Orders are dispatched every business day and we do our best to maintain a turnaround time of 24 hours.
Orders placed over the weekend or on a public holiday will be processed at store opening the following business day.
If you require your order urgently please send an email to email@example.com and we'll do our best to push it forward.
Transit Time and delivery speed
*Due to coronavirus we anticipate there may be some delivery delays. For further information on current domestic shipping delays please check the Australia post website https://auspost.com.au/about-us/news-media/important-updates/coronavirus
Delivery times will vary depending on your location. Orders within Western Australia (metro) generally take 1 day for Express parcels or 2-3 for Standard. Interstate deliveries (metro) generally take 1-2 business days for Express Post or 3-6 business days for Standard Parcel Post.
If you are located outside of WA please allow up to 10 (business) days for delivery before contacting us and if your purchase is time sensitive we strongly recommend opting for express! More information regarding transit time can be found on the Australia Post website.
Store Pick Up
If you are located in WA and wish to collect your order from our bricks and mortar that's not a problem at all! Please select in-store pick up at the checkout and we will notify you as soon as your order is ready for collection!
On the very rare occasion we may be unable to fulfil an order. While we do our utmost to avoid this situation, from time to time, it does happen. In the unlikely instance that we're unable to fulfil an order we will contact you ASAP to suggest an alternative or arrange a full refund in your original method of payment.
We want you to absolutely love your purchase and be 100% satisfied with your shopping experience! If you are unhappy with your order please email us with your order number within 3 working days and we will see how we can help.
If an item is faulty we are happy to replace or refund. Please notify us of any issues within 3 working days and have the item returned within 14 working days. Upon receiving the item an assessment will be carried out and you will be notified of the outcome. Where an item is deemed faulty you will have the option of replacement, exchange, or refund.
If you have chosen the wrong size or simply changed your mind that's ok too! We happily offer store credit to be used within 3 months provided the following conditions are met:
1. The item/s with original receipt is returned within 14 days of purchase.
2. The item/s is returned in original condition - unused and unworn with all labels and swing tags intact and in its original packaging.
It is really important that these conditions are met - all exchanges will be authorised at our absolute discretion.
Please note that certain products including gift cards, sale items and hampers CANNOT be exchanged so please choose carefully!
Store credit for change of mind purchases is valid for 3 months. Please keep your voucher code somewhere safe & secure as lost, stolen, damaged or expired vouchers cannot be replaced.
Returns are sent back at the customers expense. Please send your item(s) to Bebe Boutique, 29 Napoleon Street Cottesloe WA, 6011. We strongly recommend you choose a service with tracking as we cannot guarantee your delivery will be received nor are we responsible for any missing parcels.