Shipping & Returns
We dispatch orders every business day and endeavour to have all orders shipped within 24 hours.
Orders placed over the weekend or on a public holiday will be sent out the following business day.
If you require your order urgently please send an email to firstname.lastname@example.org and we will do our best to assist.
Store Pick Up
If you are located in Western Australia and wish to collect your order (free of charge) that's not a problem! Please enter code [STORE-PICK-UP] at checkout and we will notify you as soon as your order is ready for collection!
On the very rare occasion we may be unable to fulfil an order. While we do our utmost to avoid this situation from occurring, it can, from time to time, happen. In the unlikely instance that we are unable to fulfil your order we will contact you ASAP to suggest an alternative or arrange a full refund in your original method of payment.
We use Australia Post Parcel Post for most of our orders and the occasional courier for heavier or bulky items.
Shipping is charged at a flat rate of $10.95 Standard or $14.95 Express to anywhere in Australia.
*Free shipping on all orders over $200. This excludes heavy/bulky items.
Heavier and bulky items may incur an additional shipping charge, depending on your location. Where heavy/bulky charges do apply you can proceed through the checkout process as normal and we will contact you with an additional invoice for freight. Alternatively, you may wish to email us prior to placing your order and we will do our best to provide an accurate shipping estimate.
If you require an item urgently please contact us for an overnight/express courier quote.
At this stage we do not offer international shipping, however, enquiries are always welcome. Please send an email enquiry to email@example.com and we'll come back to you with a quote soon as possible!
We want you to absolutely love your purchase and be 100% satisfied with your shopping experience every time! If you are unhappy with your order please email us with your order number within 3 working days and we will see how we can help.
If an item is faulty we are happy to replace or refund. Please notify us of any issues within 3 working days and have the item returned within 14 working days. Upon receipt of item an assessment will be carried out and you will be notified of the outcome. Where an item is deemed faulty you will have the option of replacement, exchange, or refund.
If you have chosen the wrong size or simply changed your mind that's ok too! We will happily offer store credit to be used within 3 months provided the following conditions are met:
1. The item/s with original receipt is returned within 14 days of purchase.
2. The item/s is returned in original condition - unused and unworn with all labels and swing tags intact and in its original packaging.
It is really important that these conditions are met - all exchanges will be authorised at our absolute discretion.
Please note that certain products including gift cards, sale items and hampers CANNOT be exchanged so please choose carefully!
Store credit for change of mind purchases is valid for 3 months. Please keep your voucher code somewhere safe & secure as lost, stolen, damaged or expired vouchers cannot be replaced.
Returns are to be sent back at the customers expense. Please send all returns to Bebe Boutique, Online Returns, 29 Napoleon Street Cottesloe WA, 6011. We strongly recommend you choose a service with tracking as we cannot guarantee your delivery will be received nor are we responsible for any missing parcels.