Can I change my order after I have placed it?
Unfortunately once you click 'confirm' your order embarks on a process which cannot be cancelled, combined or altered. If upon receiving your item(s) you still wish to make changes please send us an email and we will be more than happy to assist with the returns process.
How long will my order take to arrive?
Standard shipping is usually delivered within 5-7 working days but may take longer depending on your location. Please allow up to 10 business days for your order to arrive before contacting us.
I have entered the wrong delivery address. Can I change it?
Please contact us immediately - if we haven't yet shipped your order we may be able to amend the address!
I live in another country. Do you ship internationally?
At this stage we do not offer international shipping but please email us for a quote, we are always happy to help where we can.
I have seen an item in store that I wish to purchase but I can't find it online anywhere?
We have such a large array of products that we are unable to put everything online! Please email us at firstname.lastname@example.org and we will see if we can locate it for you.
What payment methods do you accept?
We accept Visa, Mastercard and Applepay.
How many retail stores do you have?
Just the one beautiful bricks & mortar store on lovely Napoleon Street, Cottesloe, Western Australia.
The product I want is sold out. Can you order it in?
This depends on the specific product you're interested in. Please send an enquiry to email@example.com, include the product details( e.g style code, colour, size) and we will get back to you with an answer ASAP. Please note all orders require a down payment of 50%.
My purchase is a gift - can you wrap it?
Of course! We offer complimentary gift wrapping for most of our products, excluding heavy/bulky items. If you would like your order gift wrapped please place a request in the notes section or send us an email!
How long does my gift voucher last?
Gift vouchers purchased on or after 1 November 2019 are valid for 3 years from purchase date. Gift vouchers purchased prior to 1 November 2019 are valid for 12 months from purchase date.
I need help!! Is there someone I can contact?
For assistance or enquiries please email firstname.lastname@example.org and we will do our very best to help.